Terms & Conditions

Simba Materials Limited t/as CTM Potters Supplies / CTM 

Descriptions & Specifications 

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill) 

We recommend that all materials and articles are tested before use. All descriptions and specifications given in any written or visual form or verbally are for the purpose of general guidance and no guarantee of any kind is to be implied by such information 


Manufacturers’ conditions apply in full. Warranty claims will be passed to the manufacturer to approve before any work in commenced. 

Food Safety 

The term ‘food safe’ can be misleading as the final fired piece may be affected by a range of factors that suppliers/manufacturers have no control over. For example, firing temperature and contamination. Therefore, we cannot categorically say that a glaze will render your piece food safe. For this reason, makers should test all finished ware to establish dinnerware status. 

Kiln Elements 

We regret that no guarantee can be given on elements. 


Delivery and supply dates are given in good faith but such dates shall not be binding and the sellers will be under no liability for any loss or damage of whatever nature caused by any delay. 

A guide to carriage charges is shown in the price list for goods to be delivered to the consignees premises. Off-loading and moving into position shall be the purchasers responsibility. If asked our subcontract driver may assist but CTM will not be liable for any damage caused as the driver is not an employee or agent of the company. 

Please note: Post, carriage and packaging prices may be subject to price increases. Oversized items may be subject to extra charges. 

Any delivery time slots provided are not guaranteed, due to factors outside of CTM’s control. 

When ordering please advise us of your telephone number (and email address if available). Please inform us of any shutdown periods to avoid the risk of extra re-delivery charges. We will endeavour to give advance warning of delivery. Deliveries can be affected by delays due to weather conditions, breakdowns, traffic etc and so may cause some disruption to expected schedules. 

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit or deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. 

If we receive no such notification the customer will be deemed to have accepted the items. 


Inspect all deliveries before driver leaves. If damage is found, please note it on the invoice/delivery note and make sure the driver acknowledges damage in writing. Contact CTM right away. 

If a return is necessitated as a result of CTM’s error, we will replace free of charge or give a full refund. We do not accept returns on items that have been custom ordered just for you. Nor do we accept returns on items that have been used and are not in re-saleable condition. A return must be requested within 14 days of receipt. 


Damages & Shortages 

All damage or shortage claims must be made within 7 days of delivery. We will require a photo of the damaged goods before we can proceed. 

We take great care in packing goods, unfortunately we cannot accept responsibility for any kiln shelves which are sent out by post or carrier or any goods where we have advised against despatch by courier, these are sent out at the customers own risk. 



All prices are subject to fluctuations without notice so please treat our website as a guide only. Orders will be invoiced at prices ruling at date of dispatch. Quotations will be firm for 14 days from the date given unless otherwise stated. Prices are ex-works with VAT and carriage extra. 


Terms of Payment 

Credit accounts will be opened automatically for Education Authorities and most similar bodies. Orders must be placed using appropriate forms and it is the customers responsibility to ask for delivery charges before signing off / issuing the order.. All credit accounts are to be paid within 30 days of invoice date. 


Overdue Accounts 

We reserve the right to suspend your account if it is not settled within the specified period, and to charge interest at the rate of 1.5% per month or part of month from due date, and to charge an Administration Fee on accounts at 90 days from invoice date. All goods remain the property of CTM until paid for in full but risk in the goods and all liability to third parties shall pass to the buyer on receipt of goods. 


We will exchange any goods found to be unsatisfactory but our liability is limited to the cost of testing and exchange. The buyer must sample test before bulk use and no allowance can be made for materials after 28 days from the time of dispatch. Goods will otherwise only be exchanged at the sellers’ discretion. We accept no liability for death, injury, loss, damage or expense of any kind arising out of or in connection with any materials, goods or services supplied by us. The buyer shall indemnify the seller against any claim in respect of the goods by any third party. 


These terms and conditions will apply to all transactions placed online with CTM. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. 

By using this site you are agreeing to these terms and conditions. 


We are pleased to accept orders by any of the following methods. Bank Transfer to our account or completed card payment. We may require additional validity checks for more expensive items. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo *. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder or a completed bank transfer. 

Products, prices and content 

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours / items may vary. 

All prices are shown in pound sterling £ and are inclusive of UK VAT * at the current rate unless clearly stated. 

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. 

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly. 

We reserve the right to alter our prices and specifications without notice. 

Promotional Voucher Codes 

To prevent promotional voucher abuse, we strictly allow only one person to use the voucher. 

Potters Group Dicounts 

To prevent discount abuse, only the person who is the member can use the membership discount. Abuses of this may mean that the member no longer gets a discount. 

Ownership of goods 

All items supplied to the customer remain the property of CTM until final payment of all sums owing in respect of those goods has been received in full by us. 

Comments and complaints 

If you wish to comment or complain about any aspect of your dealings with us please write with invoice number details to CTM Potters Supplies, Unit 8 Broomhouse Lane Industrial estate, Doncaster, DN12 1EQ 01709 770801 doncaster@ctmpotterssupplies.co.uk – we will try to reply within five working days of receipt. 

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